Overview

At Exellius Systems, we strive to provide our clients with the highest quality B2B database services. We understand that sometimes circumstances change and you may need to cancel your service or request a refund. This policy outlines the terms and conditions under which cancellations and refunds are processed.

 

1. Cancellation Policy

1.1 Subscription Plans

EXELLIUS SYSTEMS collects personal contact information from users of our system during the registration process (“User Information”). Our interface also allows users to upload certain of their own information to be stored on EXELLIUS SYSTEMS’s system (“Uploaded Information”). EXELLIUS SYSTEMS may need to access the Uploaded Information for the purpose of resolving a problem, addressing a support issue, or addressing a suspected violation of our Terms of Service. By providing EXELLIUS SYSTEMS with User Information and by placing Uploaded Information into our system, you are agreeing that we may store, process and review such information. We will, however, not sell or disclose User Information or Uploaded Information, unless required to do so by law. You may be a user that has been provided access to the EXELLIUS SYSTEMS site and database through your company license agreement. Your employer may also require that one or more users have global rights to access any and all information of every user that has access through the company. If you have questions or concerns regarding the rights of other individuals in your company to access your information, you should raise those concerns with the appropriate person at your company. EXELLIUS SYSTEMS has put security and back-up procedures in place to protect Uploaded Information. However, in the unlikely event there is a loss or corruption of Uploaded Information, EXELLIUS SYSTEMS is not responsible or liable for such loss or corruption. We encourage our users to retain copies of all Uploaded Information on their own system.

 

1.2 Cancellation Process

• To cancel your subscription, please contact our customer support team at support@exellius.com or call us at [customer support phone number]. Provide your account details and reason for cancellation.
• Cancellations must be submitted at least 5 business days before the next billing date to avoid being charged for the upcoming billing cycle.
  
  

2. Refund Policy

2.1 Eligibility for Refunds

• Monthly Subscriptions: Refunds are not available for monthly subscriptions once the billing cycle has commenced.
• Annual Subscriptions: Refunds for annual subscriptions are available within the first 30 days of the subscription start date. After the first 30 days, no refunds will be provided.
• 2.2 Refund Process

• To request a refund, contact our customer support team at support@exellius.com with your account details and reason for the refund request.
• Refunds will be processed within 10 business days of approval and will be issued to the original payment method.
  
  

2.3 Exceptional Circumstances

• In exceptional circumstances, such as service outages or failures caused by Exellius Systems, clients may be eligible for a partial or full refund. Such requests will be reviewed on a case-by-case basis.
  
  

3. Service Credits

• In lieu of refunds, Exellius Systems may offer service credits that can be applied to future invoices. Service credits are issued at the discretion of Exellius Systems and are non-transferable and non-refundable.
  
  

4. Changes to the Policy

• Exellius Systems reserves the right to modify this cancellation and refund policy at any time. Any changes will be communicated to clients via email and will be effective immediately upon posting on our website.
  
  

5. Contact Information

For any questions or concerns regarding this policy, please contact us at:

• Email: support@exellius.com
  
  We value your business and appreciate your understanding and cooperation in adhering to this policy.